1.0 TERMS AND CONDITIONS
Last updated 30.11.22
1.1 By accepting the terms and conditions, you agree to be at least 18 years of age. Children under the age of 18 must be accompanied by a guardian.
1.2 We reserve the right, at any time, to adjust prices on our stays, purchases and activities.
1.3 We reserve the right to charge customers for broken and/or missing inventory.
1.4 We reserve the right to expel customers in case of a gross violation of written instructions and regulations when staying at Glamping Skovgaardsminde.
1.5 Glamping Skovgaardsminde is cashless and payment can only be made by bank transfer or Mobilepay.
1.6 Glamping Skovgaardsminde is basically a Corona-friendly destination. However, we follow the designated guidelines and therefore may impose requirements for the display of corona passport or negative test.
2.0 CANCELLATION POLICY
2.1 Glamping Skovgaardsminde reserves the right to cancel your stay at any given time, for example. dangerous weather, practical challenges or other unforeseen events. If a stay at Glamping Skovgaardsminde is canceled, the customer will be contacted by phone or e-mail. The customer will then be given the opportunity to choose a new date in the current season. If there are less than 2 months left of the current season, the customer will be given the opportunity to move the stay to the next season or or get a full refund of his booked stay.
2.2 As a customer, you can cancel or move your stay to another available date up to 14 days before your stay. If you wish to cancel or move your stay, we charge a handling fee of DKK 200, - You must cancel your stay by contacting us by email: GLAMPING@SKOVGAARDSMINDE.DK
2.3 If you as a customer are prevented from coming and are within the 14 days, the stay may be resold. We must be notified of the resale no later than 24 hours before check-in. We must receive the name, phone number and e-mail of the new customer before the resale is valid. Contact us by phone or write an e-mail at GLAMPING@SKOVGAARDSMINDE.DK
2.4 If you as a customer are prevented from coming and are within the 14 days, Glamping Skovgaardsminde would like to help sell your stay. Contact us by phone or email no later than 24 hours before check in. We disclaim any responsibility for whether the stay is sold. In the event of resale, the money will be refunded to the customer with the exception of DKK 200, - in handling fee.
3.0 GIFT CARD
3.1 When you buy a gift card at Glamping Skovgaardsminde, we will send you a confirmation to the email you have provided shortly after your order. If you have not received this e-mail, please check if it is in "junk mail". You will receive an invoice within 24 hours. Once we have received your payment, we will send you a payment confirmation. We will then send you a unique gift voucher either by post or email.
3.2 You will only have a valid gift card once we have received the payment and a unique gift card code has been sent to you.
3.3 The gift voucher is valid for 2 years from the date of purchase and must be redeemed via booking within this period. It is the responsibility of the gift voucher recipient at all times to book and redeem the gift voucher in time while dates are available.
3.4 The gift voucher cannot be exchanged for cash.
3.5 The price difference between the gift voucher and the booked stay will be adjusted at the time of booking, either the customer will be offered a new gift voucher for the remaining amount or be charged the difference.
3.6 You can cancel your purchase of a gift voucher up to 14 days after the date of purchase and get a refund for the gift voucher. Gift box and shipping are not refundable. If the gift card is redeemed within the 14 days, the right of withdrawal is waived.
3.7 Prices for gift boxes and shipping are calculated based on shipping in Denmark. If the gift card is to be sent abroad, extra postage is charged. It is never the responsibility of Glamping Skovgaardsminde, to cover the costs of incorrectly entered address when shipping gift cards by mail.
3.8 It is always the responsibility of the buyer to assess whether the gift card can arrive in a timely manner when shipping gift cards by mail.
4.0 WEATHER GUARANTEE
4.1 Weather guarantee is a free service that Glamping Skovgaardsminde includes with all purchased stays. It ensures that you as a customer have the opportunity to move your stay if the weather forecast promises the following: Less than 5 degrees heat. More than 8mm of rain. More than 10+ m/s windy weather.
4.2 The weather guarantee can be used no earlier than 48 hours before check-in and no later than 24 hours before check-in and is only valid as soon as Glamping Skovgaardsminde has received and approved your wish to make use of the weather guarantee.
4.3 It is always the customer's responsibility to keep an eye on the weather forecast and the customer must actively make use of the weather guarantee within the specified period. To make use of the weather guarantee, an email is sent to GLAMPING@SKOVGAARDSMINDE.DK Here after you will be contacted by Glamping Skovgaardsminde with further info.
4.4 It is not possible to make use of the weather guarantee after check-in, unless there is an extreme weather situation, see point 2.0
4.5 It is not possible to get a refund for stays or additional purchases when using the weather guarantee, see point 2.0
6.0 CHANGES TO TRADING CONDITIONS
6.1 Glamping Skovgaardsminde has the right to change the terms of trade at any time. The currently applicable conditions will always appear on this page.